FAQs

Got a question? You'll probably find the answer below. If not, we're always happy to help through our Contact page.

About RestorAura

What is RestorAura?

RestorAura is a small, independent shop built around one idea: helping you recover and unwind after a long day. Every product is chosen to help you slow down, rest, and restore your rhythm.

Orders & Shipping

How long until my order ships?

Orders are processed within 1–3 business days (not including weekends or holidays).

How long does delivery take?

Most orders arrive within 5–15 business days after shipping. Items from our US-based warehouse usually arrive on the faster end of that range. Some product pages list a more specific estimate.

How much is shipping?

Shipping is calculated at checkout based on your order and delivery address.

How do I track my order?

You'll get an email with a tracking link as soon as your order ships. Our chat assistant can also help you check where your order is. If you haven't received tracking within 3 business days of ordering, please reach out to us.

Can I cancel my order?

We’re happy to cancel an order for a full refund as long as it hasn’t been processed for shipping. Once an order has been processed for shipping, it can no longer be cancelled

Do you ship internationally?

If we ship to your country, any customs fees, import duties, or taxes are the customer's responsibility and aren't included in your order total.

Returns

Can I return the steam eye masks?

No. For hygiene and safety reasons, steam eye masks are single-use products worn on the skin, so they can't be returned or refunded for a change of mind, even if unopened. If they arrive damaged, defective, or aren't what you ordered, we'll still make it right (see below).

What if my order arrives damaged, defective, or wrong?

Contact us within 30 days of delivery with a photo of the issue. We'll send a replacement or give you a full refund, and you won't need to ship anything back.

Can I return something if I change my mind?

Because our products ship directly from our fulfillment partners, we can't offer free returns for a change of mind, wrong size selection, or preference. If you'd like to return an unused, unopened item (excluding steam eye masks), reach out within 7 days of delivery. Return shipping is the customer's responsibility, and the item's original price (not shipping) is refunded once it's received and inspected.

My order hasn't arrived. What should I do?

If your order hasn't arrived within the estimated delivery window, please contact us and we'll look into it with the carrier and shipping partners.

For full details, see our Return Policy.

Products

What scents do the steam eye masks come in?

Unscented, lavender, chamomile, and lutein. Each pack includes 12 single-use masks that warm up on their own once opened.

How do I pick a slipper size?

Our recovery slippers are listed in EU sizing. Check the size chart on the slipper product page before ordering, since change-of-mind returns for sizing aren't free. Still unsure? Reach out and we'll try and help you pick.

Are your products medical devices?

No. Our products are made for everyday comfort and relaxation. They aren't intended to diagnose, treat, cure, or prevent any condition. If you have a medical concern, please check with a healthcare professional before use.

Subscribe & Save

How does Subscribe & Save work?

Eligible products can be delivered to you automatically  at up to 20% off the regular price. You can manage your subscriptions anytime from your account. See our Subscription Policy for details.

Contact

How do I reach you?

Use our Contact page or email RestorAura@gmail.com. We're a small, real team and usually reply within 1–3 business days, excluding holidays.