Shipping Policy

Last updated: August 2, 2026

Order processing

Orders are processed within 1-3 business days of purchase. Processing time refers to the time it takes us to prepare your order for shipment — this is separate from shipping transit time, below. Orders are not processed or shipped on weekends or holidays.

Shipping time

Delivery time varies depending on the product and where it ships from. In general, orders arrive within 5-15 business days of shipping.

• Items fulfilled from our US-based warehouse typically arrive on the faster end of that range.
• Other items may take longer, up to 15 business days, depending on your location and the product's fulfillment origin.

Specific products may list a more precise estimate on their product page — where shown, that estimate takes precedence over the general range above.

You'll receive a confirmation email with tracking information as soon as your order ships.

Please note that total delivery time = processing time + shipping time.

Shipping costs

Shipping costs are calculated at checkout based on your order and delivery address. Any applicable shipping promotions will be reflected in your cart before you complete your purchase.

Order tracking

Once your order ships, you'll receive an email with a tracking number and a link to track your package. If you haven't received tracking information within 3 business days of placing your order, please contact us through our Contact page.

Delayed or lost packages

While we work to ensure timely delivery, delays can occasionally happen due to carrier issues, weather, customs, or other circumstances outside our control. If your order hasn't arrived within the estimated delivery window, please contact us and we'll look into it with the carrier.

If a package is confirmed lost in transit, we'll work with you on a replacement or refund.

Incorrect shipping information

Please double-check your shipping address at checkout. We're not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided at checkout. If you notice an error shortly after placing your order, contact us right away and we'll do our best to correct it before the order ships.

International orders

If we ship to your country, any customs fees, import duties, or taxes charged by your country are the responsibility of the customer and are not included in your order total or shipping cost.

Subscription shipments

If you're enrolled in a recurring subscription order, each shipment follows the same processing and shipping timelines described above. See our Subscription Policy for details on managing your delivery schedule.

Questions

Questions about your shipment? Reach out through our Contact page and we'll help however we can.