Return Policy

Last updated: August 2, 2026

We want you to feel good about every order from restorAura. Because our products fall into different categories — some reusable, some single-use and worn close to the skin — return eligibility varies by item. Please read below to see what applies to your purchase.

Non-returnable items

For hygiene and safety reasons, the following items cannot be returned or exchanged, regardless of whether the packaging has been opened:

• Steam eye masks (all varieties)

These are single-use, worn-on-skin products, and we're unable to accept them back once they've shipped — this applies even if the item is unopened, unless it arrives damaged or defective (see below).

This exclusion is noted on the product page at the time of purchase.

Returnable items

All other products — including recovery slippers and any future non-single-use items — may be returned within 30 days of delivery, provided they are:

• Unused and unworn
• In their original packaging
• In resalable condition

How to start a return

To begin a return, contact us through our Contact page with your order number and the item(s) you'd like to return. We'll confirm eligibility and provide instructions.

Please don't send items back before reaching out — returns sent without prior confirmation may not be accepted.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges (if any were paid) are non-refundable, and return shipping costs are the customer's responsibility unless the return is due to our error or a defective item.

Damaged, defective, or incorrect items

If an item — including a non-returnable item like a steam eye mask — arrives damaged, defective, or isn't what you ordered, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or refund, at no cost to you.

Subscription orders

If your item is part of a recurring subscription, please also see our Subscription Policy for how to pause, skip, or cancel upcoming shipments. Canceling a subscription does not retroactively refund a shipment that has already been sent — the return rules above apply to shipments you've already received.

Late or missing refunds

If you haven't received a refund within the timeframe above, first check with your bank or card provider, as processing times can vary. If you've done this and still haven't received your refund, contact us through our Contact page.

Changes to this policy

We may update this Return Policy from time to time. Changes take effect once posted to this page, with the "Last updated" date revised accordingly.

Contact us

Questions about a return? Reach out through our Contact page and we'll help however we can