Return Policy

We want you to feel good about every order, and we want to be upfront about exactly what we can offer.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with a photo of the issue. We'll offer a replacement or a full refund — no return shipping required.

Change of Mind

Because our products ship directly from our fulfillment partners, we're not able to offer free returns for a change of mind, incorrect size selection, or simple preference. If you'd like to return an unused, unopened item for another reason, reach out within 7 days of delivery — return shipping is the customer's responsibility, and only the item's original price (not shipping) is refunded once it's received and inspected.

Order Not Received

Tracking will show updates as your order moves through transit. If your order hasn't arrived and tracking shows no movement, please wait 30–45 days from the ship date before reaching out — this is the window our fulfillment partners need to investigate a lost package. We'll do everything we can to make it right once that window has passed.

Order Cancellations

We're happy to cancel an order for a full refund as long as it hasn't yet been processed for shipment. Once an order has shipped, it can no longer be cancelled.

Questions?

Reach out any time at RestorAura@gmail.com — we're a small, real team and we'll do our best to make things right.